Check if the device supports the specific vehicle model.
Make sure that the vehicle and the device are properly connected.
Contact after-sales support for repair if you receive error codes such as “Device Fault 31”, “Device Fault 9FFF”, “Device Fault 0”, “Chip initialization failed: code 030000”, “Chip initialization failed: code 030124”, or “Receive timeout, fault 9FFF”.
Use file repair if you encounter “Device Fault 26”.
Force an update if you get “Run APP failed, succeed to execute APP”.
SKE Emulators Error:
Contact after-sales support for repair if the red light comes alive.
If you receive a “Write key failed” error, try taking out the board and changing inductive positions before binding/generating the SKE again.
KPROG Adapter Error:
To fix “Run APP failed: BA”, bind the adapter according to the device prompts (Settings→Bind Adapter).
If you get “Failure 2-6-fffffff”, “Failure 1-5-9fff”, “Failure 1-5-ffffffff”, or “Fail to load: communication timeout 9FFF”, update the firmware and see if the device shows “Download successfully”. If it does, bind the adapter/read data again. If it shows “GOTO REGION ERROR”, change the KPROG cable.
For “Code -35” or “Code -113”, clean up insulating glue on the board and read data again, or check wiring/soldering and shorten wires (which should be shorter than 15cm).
If you encounter “Code -102” when reading Volvo KVM data, try reading data with another tool, such as VVDI.
If you get “Failed to load, succeed to execute APP” or “Failed to load, unknown error”, update firmware and install the adapter according to the device prompts, then bind the adapter/read data again.
Contact after-sales support for repair if you receive “GOTO REGION ERROR 0031” when updating firmware.